ZyXEL NWA3000-N User Manual download pdf (Page 271)

Chapter 21 Troubleshooting

NWA3000-N Series User’s Guide

271

1 Check the hardware connections, and make sure the LEDs are behaving as

expected. See the Quick Start Guide and Section 21.2 on page 267.

2 Make sure you entered your ISP account information correctly. These fields are

case-sensitive, so make sure [Caps Lock] is not on.

3 If you are trying to access the Internet wirelessly, make sure the wireless settings

on the wireless client are the same as the settings on the AP.

4 Disconnect all the cables from your device, and follow the directions in the Quick

Start Guide again.

5 If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the

NWA3000-N series AP), but my Internet connection is not available anymore.

1 Check the hardware connections, and make sure the LEDs are behaving as

expected. See the Quick Start Guide and Section 1.7 on page 27.

2 Reboot the NWA3000-N series AP.

3 If the problem continues, contact your ISP.

The Internet connection is slow or intermittent.

1 There might be a lot of traffic on the network. Look at the LEDs, and check Section

1.7 on page 27. If the NWA3000-N series AP is sending or receiving a lot of

information, try closing some programs that use the Internet, especially peer-to-

peer applications.

2 Check the signal strength. If the signal is weak, try moving the NWA3000-N series

AP closer to the AP (if possible), and look around to see if there are any devices

that might be interfering with the wireless network (microwaves, other wireless

networks, and so on).

3 Reboot the NWA3000-N series AP.

4 If the problem continues, contact the network administrator or vendor, or try one

of the advanced suggestions.

Advanced Suggestions

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ZyXEL NWA3000-N User Manual Page 271