ZyXEL NWA3000-N User Manual Page 270
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- Table of contents
- TROUBLESHOOTING
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Chapter 21 Troubleshooting
NWA3000-N Series User’s Guide
270
1 Make sure you have entered the user name and password correctly. The default
password is 1234. This fields are case-sensitive, so make sure [Caps Lock] is not
on.
2 You cannot log in to the web configurator while someone is using Telnet to access
the NWA3000-N series AP. Log out of the NWA3000-N series AP in the other
session, or ask the person who is logged in to log out.
3 Disconnect and re-connect the power adaptor or PoE power injector to the
NWA3000-N series AP.
4 If this does not work, you have to reset the device to its factory defaults. See
Section 21.6 on page 277.
I cannot access the NWA3000-N series AP via the console port.
1 Check to see if the NWA3000-N series AP is connected to your computer's console
port.
2 Check to see if the communications program is configured correctly. The
communications software should be configured as follows:
VT100 terminal emulation.
115200 bps is the default speed on leaving the factory. Try other speeds in case
the speed has been changed.
No parity, 8 data bits, 1 stop bit, data flow set to none.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to
upload new firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in
the web configurator. Ignore the suggestions about your browser.
21.4 Internet Access
I cannot access the Internet.
- NWA3000-N Series 1
- About This User's Guide 3
- Document Conventions 4
- Icons Used in Figures 5
- Safety Warnings 6
- Chapter 4 8
- Chapter 5 8
- Chapter 14 11
- Chapter 15 11
- Table of Contents 14
- User’s Guide 15
- CHAPTER 1 17
- 1.2.1 Bridge / Repeater 18
- Figure 1 Bridge Application 19
- Figure 3 Bridging Example 20
- 1.2.2 AP + Bridge 22
- 1.2.3 MBSSID 22
- 1.3 Management Mode 23
- Web Configurator 24
- Command-Line Interface (CLI) 24
- M1 M2 M3 M4 24
- Console Port 25
- File Transfer Protocol (FTP) 25
- Controller 25
- 1.6 Hardware Connections 26
- 1.7 LEDs 27
- Table 2 LEDs (continued) 28
- Chapter 1 Introduction 30
- CHAPTER 2 31
- 2.2 Access 32
- 2.3 The Main Screen 33
- 2.3.1 Title Bar 34
- 2.3.2 Navigation Panel 34
- 2.3.2.1 Dashboard 35
- 2.3.2.2 Monitor Menu 35
- 2.3.2.3 Configuration Menu 35
- FOLDER OR 36
- TAB FUNCTION 36
- 2.3.2.4 Maintenance Menu 37
- 2.3.3 Warning Messages 38
- 2.3.4 Site Map 38
- 2.3.5 Object Reference 38
- Figure 14 Object Reference 39
- Table 8 Object References 39
- 2.3.5.1 CLI Messages 40
- 2.3.5.2 Console 40
- Table 9 Console (continued) 42
- 2.3.6 Tables and Lists 44
- Table 10 Common Table Icons 46
- Table 11 Common Table Icons 46
- 2.3.6.3 Working with Lists 47
- CHAPTER 3 49
- 3.3.1 Feature 50
- 3.3.2 MGNT Mode 50
- 3.3.3 LAN Setting 50
- 3.3.4 Wireless 50
- 3.4 Objects 51
- 3.5 System 52
- 3.5.2 Logs and Reports 53
- 3.5.3 File Manager 53
- 3.5.4 Diagnostics 53
- 3.5.5 Shutdown 53
- CHAPTER 4 55
- Management 99 10.10.99.10/24 56
- Staff 101 10.1.101.254/24 56
- Guest 102 10.1.102.254/24 56
- 4.1.1.1 Controller 57
- 4.1.1.2 Managed APs 57
- 4.2 Rogue AP Detection 63
- Chapter 4 Tutorials 64
- 4.2.1 Rogue AP Containment 67
- 4.3 Load Balancing 69
- Technical Reference 73
- CHAPTER 5 75
- 5.2 Dashboard 76
- Chapter 5 Dashboard 77
- Chapter 5 Dashboard 78
- 5.2.1 CPU Usage 80
- 5.2.2 Memory Usage 81
- CHAPTER 6 83
- 6.3 LAN Status 84
- 6.3.1 LAN Status Graph 86
- 6.4 AP List 87
- 6.5 Radio List 89
- 6.6 Station List 93
- 6.7 Rogue AP 94
- 6.8 Legacy Device Info 95
- 6.9 View Log 96
- 6.10 View AP Log 100
- Chapter 6 Monitor 101
- NWA3000-N Series User’s Guide 101
- LABEL DESCRIPTION 101
- Chapter 6 Monitor 102
- CHAPTER 7 103
- 7.2.3 CAPWAP and IP Subnets 104
- 7.2.4 Notes on CAPWAP 105
- CHAPTER 8 107
- 8.2 LAN Setting 108
- Chapter 8 LAN Setting 109
- LABEL DESCRIPTION 109
- CHAPTER 9 111
- 9.2 Controller 112
- 9.3 AP Management 113
- Chapter 9 Wireless 114
- 9.3.1 Edit AP List 115
- 9.4 MON Mode 116
- Chapter 9 Wireless 117
- 9.5 Load Balancing 119
- 9.6 DCS 122
- 9.7 Technical Reference 124
- Load Balancing 126
- CHAPTER 10 127
- 10.1.2 What You Need to Know 128
- 10.1.3 Before You Begin 128
- 10.2 Device HA General 129
- Chapter 10 Device HA 130
- 10.3 Active-Passive Mode 131
- Chapter 10 Device HA 133
- 10.4 Technical Reference 135
- Cluster ID 136
- CHAPTER 11 137
- 11.2 User Summary 138
- 11.2.1 Add/Edit User 139
- 11.3 Setting 141
- Chapter 11 User 142
- Chapter 11 User 143
- CHAPTER 12 147
- WPA and WPA2 148
- IEEE 802.1x 148
- 12.2 Radio 149
- Chapter 12 AP Profile 150
- Chapter 12 AP Profile 151
- 12.3 SSID 154
- 12.3.2 Security List 158
- 12.3.3 MAC Filter List 161
- CHAPTER 13 165
- 13.2 MON Profile 166
- 13.2.1 Add/Edit MON Profile 167
- 13.3 Technical Reference 168
- Friendly APs 169
- Chapter 13 MON Profile 170
- CHAPTER 14 171
- Advantages of Certificates 172
- Self-signed Certificates 173
- Factory Default Certificate 173
- Certificate File Formats 173
- 14.2 My Certificates 175
- Chapter 14 Certificates 176
- 14.2.1 Add My Certificates 177
- characters 178
- Chapter 14 Certificates 179
- 14.2.2 Edit My Certificates 181
- 14.2.3 Import Certificates 184
- 14.3 Trusted Certificates 185
- 14.4 Technical Reference 191
- CHAPTER 15 193
- 15.2 Host Name 194
- 15.3 Date and Time 194
- Chapter 15 System 196
- Figure 86 Loading 198
- 15.4 Console Speed 199
- 15.5 WWW Overview 200
- 15.5.5 HTTPS Example 203
- 15.5.5.3 Login Screen 204
- 15.6 SSH 209
- 15.6.1 How SSH Works 210
- 15.6.4 Configuring SSH 212
- 15.6.5.2 Example 2: Linux 213
- 15.7 Telnet 214
- 15.8 FTP 215
- 15.9 SNMP 217
- 15.9.1 Supported MIBs 218
- 15.9.2 SNMP Traps 218
- 15.9.3 Configuring SNMP 219
- 15.10 Internal RADIUS Server 221
- Chapter 15 System 223
- 15.11 Technical Reference 225
- CHAPTER 16 227
- Chapter 16 Log and Report 228
- 16.3 Log Setting 229
- 16.3.1 Log Setting Summary 230
- Chapter 16 Log and Report 231
- 16.3.2 Edit Log Settings 232
- 16.3.3 Edit Remote Server 236
- 16.3.4 Active Log Summary 238
- CHAPTER 17 241
- AP exit sub command mode 242
- 17.2 Configuration File 243
- Chapter 17 File Manager 245
- Chapter 17 File Manager 246
- 17.3 Firmware Package 248
- 17.4 Shell Script 249
- CHAPTER 18 253
- 18.3 Packet Capture 254
- Chapter 18 Diagnostics 255
- 18.3.1 Packet Capture Files 256
- 18.4 Wireless Frame Capture 258
- Chapter 18 Diagnostics 260
- CHAPTER 19 263
- Chapter 19 Reboot 264
- CHAPTER 20 265
- Chapter 20 Shutdown 266
- CHAPTER 21 267
- I forgot the password 269
- 21.4 Internet Access 270
- Device HA is not working 273
- Chapter 21 Troubleshooting 278
- CHAPTER 22 279
- APPENDIX A 285
- Appendix A Log Descriptions 286
- LOG MESSAGE DESCRIPTION 286
- Table 99 User Logs 287
- Appendix A Log Descriptions 289
- Table 101 System Logs 290
- Table 102 Device HA Logs 292
- CODE DESCRIPTION 295
- Table 103 WLAN Logs 296
- Table 104 Account Logs 297
- Table 105 File Manager Logs 297
- Table 106 DHCP Logs 298
- Table 111 Rogue AP Logs 303
- Table 113 DCS Logs 304
- APPENDIX B 305
- Internet Explorer 306
- APPENDIX C 319
- Figure 130 RTS/CTS 322
- Fragmentation Threshold 323
- Preamble Type 323
- IEEE 802.11g Wireless LAN 323
- Wireless Security Overview 324
- Types of EAP Authentication 326
- PEAP (Protected EAP) 327
- Dynamic WEP Key Exchange 328
- Encryption 329
- User Authentication 330
- Security Parameters Summary 332
- APPENDIX D 333
- APPENDIX E 373
- Industry Canada Statement 374
- IMPORTANT NOTE 375
- Notices 375
- ZyXEL Limited Warranty 376
- Registration 377
- Appendix E Legal Information 378
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