ZyXEL zyxel Prestige100 User Manual download pdf (Page 123)

Troubleshooting 111

Problems with the LAN Interface

Can’t PING any station on the LAN

1. Check the LAN LED on the front panel of your Prestige. If it is

on, then the link is up. If it is off, then check the cables

connecting your Prestige to your LAN.

2. The type of Ethernet interface that you have configured in

menu 3.1. Verify that you are using the same (AUI or 10BaseT)

as configured in this menu.

3. Verify with your network administrator that the IP address and

the IP subnet mask configured in menu 3.2 are valid for that

LAN.

4. Check the physical Ethernet cable, and make sure the

connections on the Prestige and also to the hub are secure.

Problems Connecting to a Remote Node or ISP

1. Check menu 24.1 to verify the ISDN status. If it indicates

‘down’ then refer to the section on the ISDN line problems.

2. In menu 24.4.5, do a manual call to that Remote Node. You

will see some messages printed onto the screen. The messages

will show you whether the call has been connected or not. If

the call is not connected, verify the following parameters in

menu 11: Pri(mary) Phone #, Sec(ondary) Phone #, and

Transfer Rate.

3. If the call is connected, but the call still terminates, then there

may be some kind of negotiation problem. Verify the following

parameters in menu 11: My Login, My Password, Route, IP

LAN Addr. Also verify your IP address in menu 3.2.

4. If you check the error log in menu 24.3.1, this will usually give

you some logs regarding why the call was dropped. If there is

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ZyXEL zyxel Prestige100 User Manual Page 123