ZyXEL P-660HW-T1 User Manual download pdf (Page 343)

100

101

P-660H/HW/W-T Series User’ Guide

343 Chapter 38 Troubleshooting

38.3 Problems with the WAN

Table 120 Troubleshooting the WAN

PROBLEM CORRECTIVE ACTION

The DSL LED is

off.

Check the telephone wire and connections between the Prestige DSL port and the

wall jack.

Make sure that the telephone company has checked your phone line and set it up

for DSL service.

Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to the

Table 68 on page 204 (web configurator) or Table 108 on page 304 (SMT).

I cannot get a

WAN IP address

from the ISP.

The ISP provides the WAN IP address after authenticating you. Authentication

may be through the user name and password, the MAC address or the host name.

The username and password apply to PPPoE and PPPoA encapsulation only.

Make sure that you have entered the correct Service Type, User Name and

Password (be sure to use the correct casing). Refer to the WAN Setup chapter

(web configurator or SMT).

I cannot access

the Internet.

Make sure the Prestige is turned on and connected to the network.

Verify your WAN settings. Refer to the chapter on WAN setup (web configurator)

or the section on Internet Access (SMT).

Make sure you entered the correct user name and password.

If you use PPPoE pass through, make sure that bridge mode is turned on.

The Internet

connection

disconnects.

Check the schedule rules. Refer to Chapter 37 on page 338 (SMT).

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer

to the Chapter 6 on page 90 (web configurator) or Chapter 24 on page 236 (SMT).

Contact your ISP.

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