ZyXEL 91-005-124003B Datasheet download pdf (Page 137)

G-1000 User’s Guide

Troubleshooting 137

Problems with the Password

Problems with Telnet

Problems with the WLAN Interface

Table 61 Troubleshooting the Password

PROBLEM CORRECTIVE ACTION

I cannot access the

G-1000.

The Password and Username fields are case-sensitive. Make sure that you enter the

correct password and username using the proper casing.

Use the RESET button on the top panel of the G-1000 to restore the factory default

configuration file (hold this button in for about 10 seconds or until the link LED turns

red). This will restore all of the factory defaults including the password.

Table 62 Troubleshooting Telnet

PROBLEM CORRECTIVE ACTION

I cannot access the

G-1000 through

Teln e t .

Refer to the Problems with the Ethernet Interface section for instructions on checking

your Ethernet connection.

Table 63 Troubleshooting the WLAN Interface

PROBLEM CORRECTIVE ACTION

Cannot access the

G-1000 from the

WLAN.

Make sure the wireless card is properly inserted in the G-1000 and the link LED is on.

Make sure the wireless adapter on the wireless station is working properly.

Check that both the G-1000 and your wireless station are using the same ESSID,

channel and WEP keys (if WEP encryption is activated).

I cannot ping any

computer on the

WLAN.

Make sure the wireless card is properly inserted in the G-1000 and the link LED is on.

Make sure the wireless adapter on the wireless station(s) is working properly.

Check that both the G-1000 and wireless station(s) are using the same ESSID,

channel and WEP keys (if WEP encryption is activated).

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ZyXEL 91-005-124003B Datasheet Page 137