ZyXEL SMG-700 User Manual download pdf (Page 31)

STB-1001S2 User’s Guide

CHAPTER 3

Troubleshooting

This chapter offers some suggestions to solve problems you might encounter. The potential

problems are divided into the following categories.

• Power, Hardware Connections, and LEDs

• STB Access and Login

• Internet Access

3.1 Power, Hardware Connections, and LEDs

V The STB does not turn on. None of the LEDs turn on.

1 Make sure the STB is turned on.

2 Make sure you are using the power adaptor or cord included with the STB.

3 Make sure the power adaptor or cord is connected to the STB and plugged in to an

appropriate power source. Make sure the power source is turned on.

4 Turn the STB off and on.

5 If the problem persists, contact the vendor.

V The POWER ( ) LED is red, or blinking green.

1 The STB may be in standby mode. Try using the remote control’s button to turn it on.

2 Wait for a short while. The STB may take a minute or so to start up.

3 If the LED still does not turn steady green, turn the STB off and on.

4 If the problem persists, contact the vendor.

V One of the LEDs does not behave as expected.

1 Make sure you understand the normal behavior of the LED. See Section 1.2 on page 18.

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ZyXEL SMG-700 User Manual Page 31