ZyXEL ZYWALL IDP 10 User Manual download pdf (Page 20)

ZyWALL IDP 10 Quick Start Guide

8 Troubleshooting

Table 4 Troubleshooting

PROBLEM CORRECTIVE ACTION

None of the LEDs turn

on when you turn on

the ZyWALL IDP.

Make sure that you have the included power adaptor connected to the ZyWALL

IDP and connected to an appropriate power source. Using an incorrect power

adaptor will damage your device!

Check all cable connections. If the LEDs still do not turn on, you may have a

hardware problem. In this case, you should contact your local vendor.

Cannot access the

console port

Make sure you have the physical connection properly set up as described in the

hardware connections section.

When configuring using the console port, you need a computer with a terminal

emulation program configured to the following parameters:

o VT100 terminal emulation.

o 9600 bits per second.

o 8 data bits, no parity, 1 stop bit, no flow control

Cannot access the

ZyWALL IDP web

configurator.

Make sure you are using the correct IP address to access the ZyWALL IDP.

Connect to the ZyWALL IDP from the console port, log in to the command line

interface and type “get system” to check the IP address of the ZyWALL IDP.

Make sure the IP address of the computer you are using to access the ZyWALL

IDP and the ZyWALL IDP are in the same subnet.

If you are trying to access the web configurator via the LAN or WAN port, go to

the command line interface and type “get remote” to check that remote

management is allowed on that port. Management is always allowed on the

MGMT port.

Cannot access the

ZyWALL IDP from the

LAN or WAN.

Check the cable connection between the ZyWALL IDP and your computer or

hub. Refer to the section on front panel for details.

Ping the ZyWALL IDP from a LAN computer. Make sure your computer’s

Ethernet card is installed and functioning properly.

Check that the port is not in stealth mode. Go to the command line interface and

type “get interface”.

Check that remote management is allowed on that port. Go to the command line

interface and type “get remote”.

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