ZyXEL NSA-220 User Manual download pdf (Page 113)

Chapter 15 Troubleshooting

NSA-220 User’s Guide

113

• Make sure the Ethernet cable is connected properly to the NSA and connected to another

(Ethernet) device. Make sure the other device is turned on. If it’s connected directly to a

computer, make sure that the computer network card is working (ping 127.0.0.1 on the

computer).

• Use another Ethernet cable. If you’re connecting to a Gigabit Ethernet, make sure you’re

using an 8-wire Ethernet cable.

• If the problem continues, contact the vendor.

See Section 1.1.1 on page 26 for a description of NSA LEDs.

15.3 NSA Login and Access

V I forgot the server name of the NSA.

• The default server name is nsa220.

• Use the NDU (NSA Discovery Utility) to discover your NSA. If you have admin

privileges, you can directly change the IP address of the NSA using the NDU.

• If the server name has changed and you don’t have the NDU, see Section 15.3.1 on page

114 to use the RESET button to return the default setting.

V I cannot get to the NSA login screen.

• Use the NDU (NSA Discovery Utility) to discover your NSA. If you have admin

privileges, you can directly change the IP address of the NSA using the NDU.

• If you used the RESET button, the NSA may have a new IP address. Close and reopen the

NDU to discover the NSA.

• Make sure the NSA is turned on.

• If you are trying to login directly by typing the server name into your web browser’s

address field, make sure you are using the correct server name as the web site address.

• The default server name is nsa220, if you have changed the server name, use the new

one.

• If the server name has been changed and you do not know the new server name, see

the troubleshooting suggestions for I forgot the server name of the NSA.

• If it still doesn’t work, try using the NDU.

• Check the hardware connections, and make sure the LEDs are behaving as expected. See

the Quick Start Guide and Section 1.1.1 on page 26.

• By default, the NSA gets an IP address automatically. The NSA assigns itself an IP

address if no device assigns one. If your computer is also set to get an IP address

automatically, the computer and the NSA can both assign themselves IP addresses and

communicate. See Chapter 7 on page 73 if you need to configure the NSA with a static IP

address.

1 2 ... 108 109 110 111 112 113 114 115 116 117 118 ... 191 192

No comments

ZyXEL NSA-220 User Manual Page 113